(Diwida >) -- Conduent Inc., which provides business process services, stated that a hacker obtained entry into a "restricted" part of the company’s systems and took hold of client files for certain customers.
The firm based in Florham Park, New Jersey, stated in a regulatory document submitted on Monday that an "operational disruption" took place on January 13th. The company mentioned that they managed to get the impacted systems back up and running within days; however, for certain instances, recovery happened within just hours.
The purloined documents were linked to a "restricted" group of clients. Given their intricacy, Conduent brought in specialists for data analysis and concluded that the datasets included details related to "many individual’s private information connected to our clients' final users." The firm is still examining the situation to gauge the extent of damage caused by the lost data and is notifying clients "when necessary according to federal and state regulations" to decide subsequent actions accordingly.
The stolen information has not been uploaded to the dark web or released elsewhere publicly, according to the firm.
Confluence claims to provide "a range of digital business solutions and services covering the commercial, governmental, and transportation sectors." In its government sector offerings, it encompasses digital payment systems as well as child support payments. Additionally, the firm assists with "streamlining Medicaid healthcare claim processes and ensuring benefit distribution to those who need them most." according to This document is the 2023 annual report. Confluence is recognized as "a leader in government payment disbursements" for federally funded initiatives such as the Supplemental Nutrition Assistance Program, which was previously referred to as food stamps.
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